FAQ's Delivery & Returns

Do you ship overseas?
Yes, we'll ship anywhere!

How much do you charge for shipping?
We have FREE shipping for all orders. Yes, even international #GetAppareal

How long does shipping take?

We try to dispatch your order as soon as possible. We dispatch in 1 working day if your size is available. If we order it from our warehouse it can take 2-3 days. For orders made with QOQA voucher it can take up to 2-3 weeks to dispatch your order as we might need to produce a missing size. 

Switzerland: 1 working day
UK: 1-2 working days
Rest of Europe: 2-4 working days
Rest of the World: 5-14 working days

Please note that for shipping outside UK, EU and Switzerland local custom duties may apply. We will offer you store credit for your duties if you send your receipt from customs to hello@appareal.com

How can I track my order?
Once your order is on its way to you, you will receive an email with the tracking information you need. We use DPD as a shipping company to dispatch your order. If you have any questions about your order at any point, just email us on hello@appareal.com and we will respond on the same day.

What is your returns policy?
Our returns policy lasts for 14 days, during which time we can offer you a full refund or exchange. To be eligible for a refund, the product must be in an unused and saleable condition, and must be in the original packaging.

If you wish to make a return you will have to use the label you receive with your purchase, pack your purchase in the same box we sent you, stick the label and bring it to the closes DPD pick-up point. DPD has a lot of pick-up points, for the full list please visit www.dpd.com

If you are in trouble please contact us and we will send you the instructions how to return your order with DPD.

Once your item is received, we will notify of approval or rejection of your refund and, if applicable, details of the refund. 

For orders made with QOQA voucher refund is possible only for store credit. Store credit is valid for 6 months after we receive your order in our warehouse. 

How do I contact you by telephone?
Our phone number is +41 (0) 79 284 09 31 (Switzerland). You can also text us via an SMS or WhatsApp and request a call back.