Do you ship overseas?
Yes, we'll ship anywhere!
How much do you charge for shipping?
Switzerland: PostPac Economy and Priority services are available from 4.50 CHF and there is FREE Economy shipping for orders over 150 CHF.
UK and France: Standard shipping from 6.95 CHF with FREE Economy shipping for orders over 150 CHF.
Rest of Europe: Standard shipping from 7.25 CHF.
Rest of the World: Standard shipping from 9.95 CHF.
How long does shipping take?
In Switzerland: 3-5 working days
Rest of Europe: 5-7 working days
Rest of the World: 5-14 working days
Please note that for shipping outside Switzerland, local customs and duty may be payable upon collection.
How can I track my order?
Once your order is on its way to you, you will receive an email with the tracking information you need. If you have any questions about your order at any point, just email us on firstname.lastname@example.org and we will respond on the same day.
What is your returns policy?
Our returns policy lasts for 14 days, during which time we can offer you a full refund or exchange. To be eligible for a refund, the product must be in an unused and saleable condition, and must be in the original packaging. To make your return, we require proof of purchase. Please forward your sales confirmation email to email@example.com and request a refund or exchange. We will then give you an address and instructions to send the product back to us. Once your item is received, we will notify of approval or rejection of your refund and, if applicable, details of the refund. We will also refund you the cost of the returns postage.
How do I contact you by telephone?
Our phone number is +41 (0) 79 284 09 31 (Switzerland). You can also text us and request a call back.